Bob Vieno & Associates, Inc., Customized Training Since 1970


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These are the most comprehensive training programs available today for salespeople, managers and internal employees. Bob Vieno has been conducting on-site customized training for over 30 years. 

Contact us today for a free analysis of your company's training needs.  There is no obligation, and the advice you receive is free.

Our success is directly attributed to the proven skills and techniques which produce immediate as well as long-term positive results. 

The never-ending goal of Bob Vieno & Associates is to provide the highest quality training available. We are dedicated to the development of new techniques in order to help industry achieve it's growth goals. 

In addition to regularly-held public workshops, Bob Vieno & Associates specializes in the development of customized on-site programs. 

 

Service Training - Version I
(Keeping Customers) 

Bob Vieno Training Who is the ideal person to have on your service staff?  The ability to not only service existing customers but up-sell them as well is a profitable combination.  We provide on-site customized training that is designed to help you achieve this goal.
36 Seconds to a Positive Attitude
Recognizing your present attitude. Developing and maintaining a positive attitude. Projecting confidence, enthusiasm and a pleasing personality as a matter of habit. How a positive attitude affects your business and personal life. Breaking out of a negative slump.
 
Maintaining Customers & Renewing Agreements
Setting up regular visitations for all customers. Handling clients when the competition cuts your price. Evaluating customer attitudes before renewing agreements. Phrases used to renew agreements properly. The correct time to ask for the renewal to avoid rejection.
 
Handling Customer Complaints
Avoiding negative confrontations. Proven formula for relaxing customers. Using a follow-up system to insure immediate, positive action. Maintaining a computer data base of customer complaints and action taken.
 
Collecting Delinquent Accounts
Importance of keeping all accounts current. Proven techniques for collecting payments without losing customers. Negotiating payments with problem accounts. Putting habitually delinquent accounts on C.O.D. when required.
 
Increasing Sales in Existing Accounts
The advantages of selling full service to all existing customers. How to keep the competition out of your accounts. Proven techniques for selling additional services. Analyzing the true potential of each account. How to use open-ended questions.
 
Opening New Accounts on the Route
Making new-call introductions. Using "U-Theory" techniques. Creating a need for the services you provide. Using a sales presentation book to establish credibility. Overcoming objections and closing sales. Getting a 5-year agreement approved.

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© 2000 Bob Vieno & Associates, Inc.
 PO Box 35041
Richmond, Virginia  23235
800-275-1846

email all comments to:  BobVieno@BobVieno.com