Bob Vieno & Associates, Inc., Customized Training Since 1970


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These are the most comprehensive training programs available today for salespeople, managers and internal employees. Bob Vieno has been conducting on-site customized training for over 30 years. 

Contact us today for a free analysis of your company's training needs.  There is no obligation, and the advice you receive is free.

Our success is directly attributed to the proven skills and techniques which produce immediate as well as long-term positive results. 

The never-ending goal of Bob Vieno & Associates is to provide the highest quality training available. We are dedicated to the development of new techniques in order to help industry achieve it's growth goals. 

In addition to regularly-held public workshops, Bob Vieno & Associates specializes in the development of customized on-site programs. 

Service Training - Version II
(Keeping Customers)

Bob Vieno Training All companies are concerned not only with developing new customers but, more importantly, with keeping their present accounts. Establishing a properly-trained service team is very important in today's marketplace. Bob Vieno has successfully trained route supervisors, service managers, route salespeople and top-level executives for the past 30 years.
36 Seconds to a Positive Attitude
Recognizing your present attitude. Developing and maintaining a positive attitude. Projecting confidence, enthusiasm and a pleasing personality as a matter of habit. How a positive attitude affects your business and personal life.
 
Maintaining Existing Customers
Setting up the correct visitation cycle for new customers. Handling customer complaints in a positive manner. Why accounts are lost and how to avoid those loses. Handling an existing account when the competition cuts your price.
 
Handling Customer Complaints
Avoiding negative confrontations. Proven formula for relaxing customers. Using a proven follow-up system to insure immediate, positive action. Maintaining a computer data base of customer complaints and action taken.
 
Renewing Service Agreements
Evaluating customer attitudes before renewing agreements. Phrases to use when renewing a service agreement. The right time to renew service agreements. Negotiating the length of service agreement (5 years) in a positive manner.
 
Collecting Delinquent Accounts
Importance of keeping all accounts current. Proven techniques for collecting payments without losing customers. Negotiating payments with problem accounts. Putting habitually delinquent accounts on C.O.D.
 
Creative Problem-Solving
Proven and tested techniques for solving problems. Identifying problems in the work place. Anticipating problems and setting up workable solutions. Methods for conducting follow-up inspections that insure success. Analyzing reports to minimize future operating problems.

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© 2000 Bob Vieno & Associates, Inc.
 PO Box 35041
Richmond, Virginia  23235
800-275-1846

email all comments to:  BobVieno@BobVieno.com