Available Training Programs

For the past 30 years Bob Vieno's interactive training programs have been taught throughout North America. Thousands of companies have utilized these schools and workshops to increase productivity. The skills and techniques presented have been time-tested and are taught in role-play situations. Our on-site programs can be customized to meet your specific needs. They are up-dated continually to conform with our ever-changing environment.

Professional Management System

• 36 Seconds to a Positive Attitude
• Setting & Achieving Realistic Goals
• Controlling, Planning & Time Management
• Recruiting & Interviewing New Employees
• Conducting Training & Staff Meetings
• Maintaining Effective Communication Skills
• Managing Employees in a Positive Manner
• Solving Problems Effectively (group)

The Chase Selling System

• 36 Seconds to a Positive Attitude
• Planning & Time Management
• Overcoming Objections with Confidence
• Prospecting to Guarantee Results
• Proper Introductions & Qualifying
• Building a Professional Presentation
• Power-Closing Effectively
• Setting & Achieving Goals

Chase Sales Management System

• 36 Seconds to a Positive Attitude
• Setting & Achieving Realistic Goals
• Controlling, Planning & Time Management
• Recruiting & Interviewing New Employees
• Conducting Training & Staff Meetings
• Maintaining Effective Communication Skills
• Managing Employees in a Positive Manner
• Solving Problems Effectively (group)

Telephone Selling Skills

• 36 Seconds to a Positive Attitude
• Planning & Time Management
• Overcoming Objections with Confidence
• Communicating as a Professional
• Qualifying the Need Properly
• Building a Professional Presentation
• Closing for the Sale or Appointment
• Talking "With," not "At" the Buyer

Retail Sales Training

• 36 Seconds to a Positive Attitude
• Overcoming Sales Objections
• Overcoming Timidity & Fear
• Making Proper Introductions
• Asking Qualifying Questions
• Building a Sales Presentation
• Closing Sales Successfully
• Setting & Achieving Goals

Service Training (Keeping Customers) Version I

• 36 Seconds to a Positive Attitude
• Maintaining Existing Customers
• Renewing Service Agreements
• Handling Customer Complaints
• Collecting Delinquent Accounts
• Increasing Sales in Existing Accounts
• Opening New Accounts on the Route

Service Training (Keeping Customers) Version II

• 36 Seconds to a Positive Attitude
• Maintaining Existing Customers
• Handling Customer Complaints
• Renewing Service Agreements
• Collecting Delinquent Accounts
• Creative Problem-Solving

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© 2000 Bob Vieno & Associates, Inc.
PO Box 35041
Richmond, Virginia  23235
800-275-1846

email all comments to:  BobVieno@BobVieno.com